1st April 2025
Anatomy of the PuMP Results Map
Hi there, .
Hasn't the world gotten crazy!
There feels like more uncertainty in every corner, more than I've ever experienced in my 35-year career. And it's certainly affecting just about every business I know, mine included.
Part of what keeps me steady through turbulent times is the Results Map for my business. It captures all the strategic and operational results that I've chosen as the priorities to make my impact in the world, through PuMP.
In Measure Up today, we're revisiting PuMP's Results Map. It's a rewrite of an old article about the anatomy of this tool, which is a simple but remarkably powerful way to visualise, communicate and align a measurable strategic direction throughout your organisation.
Stacey Barr
PuMP Creator and PuMP Academy Host
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Anatomy of the PuMP Results Map
There are three anatomical features that make the PuMP Results Map the most powerful way to visualise, communicate and align a measurable strategic direction throughout your organisation.
The Results Map is the best foundation to align the entire organisation to a single strategic direction, meaningfully, logically, and systemically. And that's because, despite its simple anatomy, it carries the vital information everyone needs to focus on how they contribute to achieving the strategic direction.
And when performance measures are chosen to align with the Results Map, they will collectively tell the story of how the whole is performing: the whole organisation, the whole department, the whole team, the whole process.
PuMP's Results Map achieves this with three simple pieces of its anatomy:
- Layers, which guide how a strategic direction is aligned (or cascaded) throughout the organisation
- Result bubbles, which focus everyone on the measurable performance results they contribute to achieving the strategic direction
- Connectors, which link all the results (and their owners) together into a single story of strategy for the organisation
Here's how they achieve this...
Layers in the Results Map make alignment clear and logical.
A Results Map has four layers, denoted by colours. In the Results Map for the Fire Department above, we can see an orange layer around the outside, then, moving toward the middle, a blue layer, a green layer, and finally a pink layer in the centre.
Each of these layers contains a specific category of results:
- The pink layer contains the performance results implied by the mission and vision, or the purpose, of the organisation. These are the ultimate results that the organisation or business intends to achieve, and they usually change very slowly, if at all, over time. These results typically have a 10- or 20-year time frame, or even longer.
- The green layer contains the performance results implied by the current strategic goals for the organisation or business, as a whole. These goals describe the priorities to improve overall for the organisation so it can better fulfill its mission and move closer to its vision. These goals typically have a two- to five-year time frame. They will change as the organisation grows its capability and new improvement priorities emerge.
- The blue layer contains the priority performance results for business processes, such as the maintenance process, the customer delivery process, the marketing process, or a procurement process. If an organisation is not process-oriented, then the blue layer will contain the priority performance results for the organisation's main functions, like human resources, operations, or marketing. Either way, the blue performance results focus on what needs to improve for the
organisation to achieve the green results. Results in the blue layer typically have a one- to two-year time frame.
- The orange layer contains the priority performance results that are specific to parts of business processes or business units within the main functions of the organisation. These performance results focus on what needs to improve at a specific operational level in order to achieve the blue results. Results in the orange layer typically have a time frame of a few months to a year or so.
Result bubbles in the Results Map focus on priority performance results.
The result bubbles are colour-matched to, and positioned within, each of the four layers of a Results Map. Each bubble contains a specific performance result. These performance results describe the intent of each goal in the organisation, in result-oriented and measurable language.
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